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Manager, Helpline (SPI #1920-38)

City: Springfield

State: Illinois

The American Lung Association has a great opportunity for a Manager, Helpline to join our incredible team in the Upper Midwest Region. Working as a member of the Helpline Team, you will join an outstanding group of professionals dedicated to our mission: to save lives by improving lung health and preventing lung disease, through research, education and advocacy.

In this role, you will be responsible for serving as a project manager and client liaison between core departments within the Lung Helpline and Tobacco Quitline. Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Serve as a liaison ensuring excellent customer service and client satisfaction. This is a grant funded position.


Assist Sr. National Director with ITQL Grant Management of special projects:

  • Manage ITQL grant portal for timely submission of deliverables, quarterly reports and monthly finances – public health grant management
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders
  • Ensure resource availability and allocation
  • Develop a detailed project plan to monitor and track progress
  • Conducting outreach to current and new health care referral partners
  • Providing training / in-services to new and potential referral partners
  • Building sustainable initiatives – Corporate worksite – fee for service model, Medicaid reimbursement, Health Insurance models, etc.
  • Strategically identify and address new Quitline needs and areas of focus. Work collaboratively with funder to determine Quitline outreach strategies.
  • Implement protocols for dealing with special groups or projects.
  • Implement, coordinate, and monitor deliverables.
  • Complete reports as assigned.
  • Staff committees and work groups as assigned.
  • Continually seek innovative ALA growth


  • Bachelor’s degree in public health or a related field required.
  • 3-5 years of experience in public health or related field with grant management experience required.
  • Experience in coalition building and community health development.
  • Strong project management skills with the ability to conduct both qualitative and quantitative research, develop, and execute specific program deliverables.
  • Strategic in developing/maintaining relationships with medical professionals, public health community, and members of the public.
  • Certification as an addiction counselor and/or experience in counseling, community health education or social work is preferred. Previous experience with tobacco cessation or health behavior change, preferred.
  • Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
  • Ability to handle a “call center” environments; manage large amounts of inbound and outbound calls in a timely manner.
  • Critical skills required including analytical decision making, customer resource knowledge, organizing and coordinating, position-specific expertise, interpersonal understanding, teamwork/internal partnership, individual accountability, initiative, versatility and self-management.
  • Excellent written, computer, telephone and interpersonal skills.
  • Excellent organizational skills
  • Must be independent and persistent
  • Must display a professional demeanor
  • Proficiency in Microsoft Office applications including Word, Excel, PowerPoint and Outlook.
  • Knowledge of the health and wellness industry worksite wellness is highly preferred.
  • Hold valid driver's license and be able/willing to attend events as requested. (Travel/mileage reimbursed according to ALA policy).
  • Ability to work occasional evenings and weekends, as needed.
  • Ability to lift and carry 25 lbs. (event supplies).
  • Consistent with its mission, the American Lung Association maintains a smoke-free workplace, all employees must abstain from tobacco use in any form.


To apply send cover letter, resume and salary requirements to (include job title and job number in subject of email):

Human Resources Department
American Lung Association
Email: [email protected]

The American Lung Association is dedicated to a diverse workforce.
Equal Opportunity Employer M/F/D/V


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