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National Specialist, Information Technology (CHI #1920-77)

City: Chicago

State: Illinois

The American Lung Association has a great opportunity for a National Specialist, Information Technology to join our incredible team in the National Office.  Working as a member of the Information Technology Team, you will join an outstanding group of professionals dedicated to our mission:  to save lives by improving lung health and preventing lung disease, through research, education and advocacy. 

In this role, you will be responsible for the management of IT assets across the nationwide association, supporting and assisting with the consolidation of legacy IT platforms and supporting field staff in the adoption of new platforms and policies. The role will work closely with internal technical staff, subject matter experts, and external vendors in taking a hands-on approach to ensure staff have the IT resources required to fulfill the mission of the American Lung Association.

Responsibilities

IT Asset Lifecycle Management

  • Maintain accurate inventory of IT hardware and software assets across nationwide association
  • Manage requests, fulfillment, and deployment of new hardware and/or software
  • Develop and maintain association-wide standards for IT hardware
  • Manage lifecycle of IT hardware with a focus on maximizing value/utilization
  • Oversee data/telephony circuit contracts and renewals

Software as a Service Deployment and Support

  • Serve as technical liaison between vendors and staff members to ensure smooth rollout of software changes
  • Provide technical assistance and guidance to staff/offices/departments around the use of Office 365
  • Manage migration from legacy network storage to cloud storage (e.g. OneDrive, SharePoint, etc.)
  • Serve as technical resource for deployment of new organization-wide SharePoint deployment
  • Manage single e-fax platform for nationwide association

Information Security

  • Manage IT security awareness training and testing program (KnowBe4)
  • Test and manage rollout of IT security initiatives (e.g. mobile device management, single-sign-on, etc)
  • Audit user accounts to ensure activations/deactivations/permissions align with IT policy
  • Assist with managing and enforcing IT policy

QUALIFICATIONS:

Required

  • Bachelor's degree in Computer Science, Management Information Systems or related field, or equivalent work experience required
  • Minimum of 1 year of experience in an IT or business environment
  • Experience with Microsoft Office 365 suite
  • Hands-on technical skills installing or troubleshooting IT hardware
  • Excellent people skills working as part of an internal team and with external vendors.
  • Ability to multi-task in a fast-paced work environment
  • Superb organizational skills with a strong attention to detail
  • Strong verbal and written communication skills
  • Must hold a valid driver's license and have the ability to work nights and weekends with some overnights required
  • Ability to lift and carry 25 lbs. (equipment)
  • Consistent with its mission, the American Lung Association maintains a smoke-free workplace; all employees must abstain from tobacco use in any form. 

Preferred

  • SharePoint administration and/or end-user experience
  • Hands-on administration experience of Microsoft Office 365
  • Administration of hosted platforms (Azure, AWS, etc)
  • Knowledge of SQL language
  • Ability to create reports and/or data visualizations incorporating multiple data points using Tableau or Google Data Studio

APPLICATION PROCEDURE:

To apply send cover letter, resume and salary requirements to (include job title and job number in subject of email):

Human Resources Department
American Lung Association
Email:  [email protected]

The American Lung Association is dedicated to a diverse workforce.
Equal Opportunity Employer M/F/D/V

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